Job Opening: Intake Worker (Full-Time, Permanent) Kenora
Northwest Community Legal Clinic (NCLC) is a community legal clinic funded by Legal Aid Ontario that provides legal services to the low-income population in the Rainy River District and Parts of the Kenora District. NCLC’s areas of practice are Ontario Works, Ontario Disability Support Program, Income Security, Tenant Protection, and Consumer law.
JOB TITLE: Intake Worker
LOCATION: Kenora, Ontario
REPORTS TO: Executive Director
COMPENSATION: Salary of $59,736.81–$71,335.70 per year, commensurate with qualifications and experience, CAAT pension plan, comprehensive co-funded health and dental benefits, alternating Fridays off after the probationary period, and generous vacation including additional paid time off around the December holidays.
TO APPLY: Please apply via e-mail to tammy.noble@nwclc.clcj.ca with resume, and cover letter.
Applications will be reviewed immediately and considered on a rolling basis.
While we thank all applicants for their interest, only those selected for an interview will be contacted.
RESPONSIBILITIES
• Provide front-line reception and intake services, including greeting clients, answering and directing telephone calls, scheduling appointments and responding to inquiries;
• Conduct initial client assessments and provide summary legal information and advice within the Clinic’s mandate;
•Provide brief client services, including document review, assistance with forms and drafting of straightforward correspondence;
• Refer clients to Clinic staff, legal services, government programs and community agencies where more in-depth assistance or other services are required;
• Maintain client files, intake records and statistical information in accordance with Clinic procedures;
•Provide a welcoming and professional first point of contact for clients and members of the public.
ESSENTIAL SKILLS
The successful candidate must:
•Have strong interpersonal and communication skills and the ability to work effectively with low-income and marginalized clients;
•Demonstrate a commitment to social justice and an understanding of the issues affecting people living in poverty;
•Be able to work independently, exercise sound judgment and manage competing priorities and frequent interruptions;
•Have strong organizational and computer skills, including proficiency with Microsoft Office;
•Be able to maintain confidentiality and handle sensitive client information appropriately;
•Be available to work in person at the Kenora office and travel occasionally as required.
•Previous experience in a legal, social services, community agency, reception, intake or client-service environment would be an asset.
HOURS OF WORK: Monday to Friday, 8:30-4:30 p.m. Occasional out of town travel is required
START DATE: As soon as possible
206 Scott Street, Fort Frances, Ontario P9A 1G7
Tel: 807-274-5327 Fax: 807-274-3141 www.northwestcommunitylegalclinic.ca